If not for Trew Solutions, we seriously wonder if we would have achieved in Fastrak what we did over the past 18 months.
Before Mathew and his team became involved, Fastrak employed the Evolution Branch Accounting system in anticipation that it would prove to be the panacea to consolidating our stores and head office into a centralised, effective and user friendly accounting system.
What Fastrak says …
After six months of absolute dedication, Mathew and the Trew team had gone a long way making inroads into solving our accounting system problems. When they came on board on the 1st of August 2011, Fastrak had 6 stores.
Now we have 16 stores and a head office running glitchless. Trew Solutions did the impossible…and more. They have since, recommended integrating a number of applications that have proven that in value exceeded the costs involved.
Fastrak will remain thankful for the expertise, dedication and hard work Trew Solutions had put into making the system work the way we needed it to work. We can recommend their services without reservation!
Ian & Marguerite Stacey
South Africa’s fastest growing motor and flat glass fitment franchise and joint venture network, uses a combination of Pastel Partner and Pastel Evolution to administer 77 fitment centres as well as a distribution centre. It uses the same technology to add up to 15 new fitment centres every year.
Glasfit says .……
Initially, Glasfit fitment centres had to capture customer details on their own systems in order to generate an invoice for insurance companies. They also had to calculate the excess amounts. The Trew Solutions add-on invoicing module now allows call centre agents to download customer details to a fitment centre, where it automatically populates an insurance invoice and calculates the excess. The invoice is then uploaded back to the call centre so that agents can provide customers with the relevant information. With Glasfit undergoing extremely rapid growth, it also needed a solution that would scale easily. “Which is why, having started out on Pastel Partner some seven years ago, we’ve simply upgraded where necessary to Evolution,” Lamprecht says. “Why incur the disruption of a new system when all our users are confident on Pastel?”
“We tried to make the roll-out of new fitment centres as easy as possible from a technology point of view,” says Rochelle Booyens, project manager for Trew Solutions. “We wrote the invoicing add-on and other customised items in such a way that they could be installed by Glasfit’s own information technology (IT) staff as part of each new Pastel implementation. “At this point in our growth phase, I need to produce 55 separate monthly accounts” “Glasfit therefore has full business process standardisation across each of its fitment centres. Each regional office works off exactly the same information for its month-end report to head office, and there is no break in the continuity of information from the regions when a new centre is opened. “Glasfit also has the flexibility to consolidate information. It can also report on each business centre separately – depending on the business need – without having to call us in.
The fact that Pastel products are so stable and easy to integrate with third party applications makes all that possible.” Steven Cohen, Softline Pastel’s managing director says that Glasfit is just one of the many franchises that use Pastel to run their business. “They trust it not only because of its track record as a ready-to-use accounting solution but also because it is flexible enough to allow industry-specific add-on functionality developed on its Software Development Kit (SDK),” says Cohen. “Pastel also offers strong reporting functionality through its business intelligence add-on module, which is particularly useful from the franchisor perspective.”